Clear practical
legal advice

Solicitors providing expert legal advice for you,
your family and your business.

Legal Ombudsman - Complaints

Unhappy or concerned about the service we have provided?

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint then you can access our full complaints procedure here. 

What happens if I don’t agree with your views on the complaint? 

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: 

Within six months of receiving a final response to your complaint and No more than six years from the date of act/omission; or No more than three years from when you should reasonably have known there was cause for complaint. 

 If you would like more information about the Legal Ombudsman please contact them. 

Contact details: 

www.legalombudsman.org.uk
Call 0300 555 0333 between 9am to 5pm
enquiries@legalombudsman.org.uk 

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Anita Swift

We are hiring! Secretary for Family team

A rare opportunity has arisen for a Family Secretary to provide full time, office based support in our busy team.

In order to be considered for this role you should be an experienced legal secretary with excellent typing skills, a high degree of accuracy and a familiarity with case management systems. Typical duties will include opening and closing files, checking ID, responding to correspondence, liaising with clients and general office administration. You will help to manage diaries, prepare bills, transcribe dictation and prepare court documents.

The ideal candidate will be client focussed, highly organised with strong communication skills and an ability to work on their own and use their own initiative.

This is a fantastic role for a well organised, dynamic individual.

Salary will be competitive and negotiable depending upon experience.

Applications by post and e-mail.

Please provide a short introduction, indicating the position you wish to apply for and attach a copy of your CV addressed to:

Anita Swift, Office Manager, Hindle Campbell Law, 8 Northumberland Square, North Shields, NE30 1QQ (e-mail: anita.swift@hindle-campbell.co.uk)