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Legal Ombudsman - Complaints

Unhappy or concerned about the service we have provided?

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint then you can access our full complaints procedure here. 

What happens if I don’t agree with your views on the complaint? 

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: 

Within six months of receiving a final response to your complaint and No more than six years from the date of act/omission; or No more than three years from when you should reasonably have known there was cause for complaint. 

 If you would like more information about the Legal Ombudsman please contact them. 

Contact details: 

www.legalombudsman.org.uk
Call 0300 555 0333 between 9am to 5pm
enquiries@legalombudsman.org.uk 

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Amir Assadi

Storm Arwen – Temporary closure of office but still operational

You may have read in the news or noticed when passing that unfortunately, like many others, Storm Arwen has caused significant damage to our property. We are working together with the council and other agencies to ensure the safety of the building as soon as possible for the public and our staff but the office will be closed on at least Monday 29th November 2021.

Our staff will work remotely and we hope to minimise any disruption.

If you need to contact us, we would ask that where possible, you email your lawyer directly. All email addresses can be found on this site next to each member of the team. Alternatively, if you need to call, arrangements have been made for calls to be taken but please bear with us.

We will provide further updates as soon as we can and hope to re-open the office building very soon.

Thank you for your understanding.