Legal Ombudsman - Complaints

Unhappy or concerned about the service we have provided?

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you then you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to contact the individual who is working on your case to discuss any concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint then you can access our full complaints procedure here.

What happens if I don’t agree with your views on the complaint?

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint and No more than six years from the date of act/omission; or No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman please contact them.

Contact details:

www.legalombudsman.org.uk
Call 0300 555 0333 between 9am to 5pm
enquiries@legalombudsman.org.uk

Legal Ombudsman
P O Box 6167

Slough SL1 0EH

Hindle Campbell

Posted on January 26, 2026

Writing your own Will – is it valid?

When you think about a Will or estate planning, people often assume it’s something only the elderly consider. The recently reported case of ‘The Wanted’ singer Max George (‘Max’) has again highlighted that everyone should consider if their affairs are in order regardless of their age. Max was aged just 36 when he opened up about his fear of his own mortality, having been admitted to hospital for heart surgery to fit a pacemaker in December 2024. During January 2025, social media was buzzing with reports, including the BBC[1] and Sky News[2], that the singer had made a Will on his phone. This fear and panic spurred him into action but it raises the question: would Max’s mobile phone Will have been legally valid?