Terms of Service (commonly abbreviated as ToS or TOS and also known as Terms of Use and Terms and Conditions) are rules which one must agree to abide by in order to use a service. Terms of Service can also be merely a disclaimer, especially regarding the use of websites.

The use of this web site is subject to acceptance of these Terms of Use, our Privacy Policy, Copyright Notice and Disclaimers as well as other notices posted on this web site from time to time.

Changes

Hindle Campbell Law reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time. Changes to the terms will be effective when notice of such changes is posted.

Warranty

Hindle Campbell Law has used utmost care to ensure and maintain the accuracy, completeness and currency of information published on this site. We, however, take no responsibility for any errors or omission, though if notified of any we will endeavour to rectify such.

Website user conduct

Users of this web site are not to:

Disrupt or interfere with the security of the site or otherwise abuse any service provided on the site or linked web site.
Disrupt, interfere or abuse any other user’s enjoyment of the site.
Obtain unauthorised access to any part of the site that is restricted from public access.

Web site use

User of this web site agree as follows:

To comply with instructions, guidelines, rules and notices pertaining to the use of this site as issued from time to time.
Not to impersonate any person or entity, falsify or misrepresent any information.
Not to post, promote or transmit any information on this site that would infringe the rights of a third party.
Not to transmit, post or promote anything on this site that is libellous, defamatory, harmful, vulgar, obscene or objectionable material.

Links

The web site may contain links to other sites. Although utmost care is exercised in providing links to sites that share our high standards, Hindle Campbell Law shall not be responsible for the content, security, availability and privacy practices used by such linked sites.

The linked pages are provided for the convenience of our web site users only and do not constitute an approval of their services or practices.

Links from other web sites to our home page do not require prior permission from us but deep linking into any other page of our site should not be effected without prior permission from us.

Indemnification by users

Users of this web site agree to indemnify, defend and hold the web site operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor’s use of this web site or breach of these terms of use.

Limitation of liabilities

The operators of this web site will not be liable to users or any third party for any damages whatsoever, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use of this web site.

Trademarks

The trademarks, logos and service marks displayed on this site belong to the operators of this web site and others. The owners of the marks on this site retain all rights in and to the marks . Nothing grants users the right to use, reproduce or display any of the marks.

Privacy

The Privacy Policy of Hindle Campbell Law, incorporated by this reference, describes the information collected when you visit this site and how such information is used. Please refer to the Privacy Policy for more information on this.

Introduction

Hindle Campbell Law are the ‘controllers’ of the information that we collect about you (‘personal data’). Being controllers of your personal data, we are responsible for how your data is processed. The word ‘process’ covers most things that can be done with personal data, including collecting, storing, using and destroying that data.

This notice explains why and how we process your data, and explains the rights you have around your data, including the right to access it and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information.

Who we are

Hindle Campbell Limited is a Limited Company registered in England & Wales under number 07868062. Our registered office is at 8 Northumberland Square, North Shields, Tyne and Wear, NE30 1QQ. Hindle Campbell Law is the business name of Hindle Campbell Limited (registration number 2284273). A list of Directors is available from our registered office. In August 2017 we became the successor firm of Reed Ryder and Meikle Solicitors.

We are a legal practice regulated and authorised by the Solicitors Regulation Authority (SRA) under number 519273. The SRA Code of Conduct sets out the regulatory framework imposed on service providers such as ours. The current edition of the Code is available on the SRA Website at www.sra.org.uk.

Personal data

‘Personal data’ is any information that relates to a living, identifiable person. This data can include your name, contact details, and other information we gather as part of our relationship with you. It can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, trade union membership, genetic or biometric data, sex life or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed.

We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below. We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances, we may receive data about you from other people/organisations. We will explain when this might happen in this Notice.

Later sections of this Policy contain more information about:

• Contacting you
• Our grounds for processing your date when we work with you
• Who we share your data with
• How we store your data and how long we keep it for
• Your rights as a data subject

Contacting you about events or areas of interest

As an individual, we will only send general invitations or updates to you if you have provided your consent for us to do so.  If you represent an organisation, we may write to you from time to time unless you have told us that you do not wish to receive further mailings. Any marketing and briefing emails will provide you with the option to opt out of future mailings.  You can also use this option to manage the type of mailings that you receive from us.

If you do not provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you do not provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may stop providing that service, but we will notify you if this is the case at the time.

Personal data received from third parties

Our clients, the courts and other legal professionals may include personal data about individuals that is relevant to a legal matter that we are working on. We are committed to protecting all personal data that we hold and will treat this data with the same care that we treat data held about our clients.

Processing your data to provide you with our services

In general terms, we process your data to fulfil our responsibilities in the relationship that we have with you.  The table below lists more specific purposes for processing your data, and the legal basis for each type of processing.

Data we may process to provide our services to you

• Your contact details so that we can share information with you.
• Information that you provide to us to confirm your identity when you first instruct us so that we can meet anti-money laundering requirements.
• Information contained in emails or other correspondence from you and records of telephone calls or meetings with you so that we can:
• Understand your objectives
• Provide you with advice
• Carry out your instructions.
• Survey data which you may choose to provide that we use for research purposes.
• Details of transactions you carry out through us and of the fulfilment of our services to you so that we can:
• Monitor progress
• Deliver our services
• Complete financial transactions
• Issue bills and arrange payment with you.
• Details of your preferences where you have requested to be contacted about events, products or services, legal updates and/or news which we feel may interest you,
• Information about you that we retain on your behalf.
• Legal bases for processing

There are three grounds under which we may process your data to provide you with legal services.

1. Processing is necessary to agree your requirements and to deliver the services that we have contracted to provide for you: or
2. You have given consent for us to process your personal data; or
3. It is a requirement of the court to provide information that we hold about you.

The nature of some of our work dictates that we will hold special category data that relates to you.  

Additional grounds under which may process your data are:

• When establishing, exercise or defending a legal claim;
• When protecting your interests if you are physically or legally incapable of giving consent;
• Where you have provided us with explicit consent to the process your data; or
• Where the data we are processing has already been made public by you.

For some processing purposes, we share your data with third parties. This is a list of the information we may share with external recipients, and for what purpose:

Who we share your data with

Our IT system providers have access to data so that we can ensure that our systems operate effectively and that we are running current versions of software. Financial and quality auditors view data to monitor that we are complying with statutory and regulatory requirements and to confirm that we are complying with the requirements of the Lexcel legal practice quality mark.

We will share your data with other legal professionals, costs drafting and other technical experts when that is appropriate to fulfil the requirements of the service we are providing for you. Specialist confidential waste disposal contractors manage our paper archive records and carry out controlled destruction of the records when they reach the end of their retention period.

Website

Should you visit a website belonging to Hindle Campbell Law, we may gather information about you. The information we collect may include your personal information, such as your name, contact information, IP addresses or other things that identify you individually.

Across our website you may come across a form which allow you to make enquiries about the firm. Should you use these forms a member our team will receive the enquiry. This information will then be sent to a lawyer in the department best placed to handle the enquiry.

Cookies are used on websites to help provide a website that is informative and enjoyable to use. Cookies are small files that are found in your computer’s internet browser and are beneficial. These small files allow a website to recognise you. You should not be concerned about any use of cookies as any website of the firms will not contain any advertising from other organisations so allowing us to ensure your privacy is respected. You can apply settings to your computer to stop it accepting cookies, but this may affect your ability to use the internet and to get the best from it.

By accessing a website belonging to Hindle Campbell Law we may be able to get information about that usage. This allows us to:

• Administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• Improve our website to ensure that content is presented in the most effective manner for you and for your computer;
• As part of our efforts to keep our website safe and secure.

How we store your data

Your personal data is held in both hard copy and electronic formats. Electronic data, including emails, is stored on our servers, which are located in the UK. Our cloud-based electronic systems store data in servers located within the European Economic Area (EEA). 

We will not normally send such data outside the EEA. We may sometimes send such data to a recipient in a country outside the EEA which has been designated by the EU Commission as providing adequate data protection. If we need to send the data to a country outside the EEA that has not been so designated, we will have appropriate contract clauses agreed with the recipient place to protect the data.

How long we keep your data

If we are providing legal services to you, we will notify you about how long we will keep your data for when we close your matter with us.  We maintain a schedule which dictates how long we keep documents for.  Our document retention schedule applies dates that meet a statutory requirement, reflect limitation periods for action following completion of a legal transaction or reflect good business practice.

Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete/destroy the data.

Your rights as a data subject

The General Data Protection Regulation provides you with a number of rights. These include:

• Requesting a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please address requests to the Data Protection Manager at the email address below. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.
• Having any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact our Data Protection Manager at the email address below.
• Requesting that we delete your personal data so it is erased from our records.
• Having the data we hold about you transferred to another organisation.
• Objecting to certain types of processing such as direct marketing.
• Objecting to automated processing, including profiling. If you wish to exercise any of these rights, please contact the Data Protection Manager at the email address below.

Exercising your rights, queries and complaints

Hindle Campbell Law is a data controller under the data protection rules and is registered with the Information Commissioner’s Office with Registration Number ZA249223. For more information on your rights, if you wish to exercise any right or for any queries you may have, or if you wish to make a complaint, please contact our Data Protection Manager, Eileen Wilson, email advice@hindle-campbell.co.uk. 

Complaints to the Information Commissioner

You have a right to complain to the Information Commissioner’s Office (ICO) about the way in which we process your personal data. You can make a complaint on the ICO’s website https://ico.org.uk.

Changes to this Policy

We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will take reasonable steps to draw your attention to this.

The Law Society

The Law Society represents solicitors in England and Wales. The Solicitors Regulation Authority deals with all regulatory and disciplinary matters and acts solely in the public interest.

Solicitors Regulation Authority (SRA) Hindle Campbell Law is authorised and regulated by the Solicitors Regulation Authority, Reference Number 519273.

Collaborative Family Law

Children Law – Resolution Specialist
Resolution’s Code of Practice is the cornerstone of our work. It promotes an approach to family law that is sensitive, constructive, cost-effective and most likely to result in an agreement. Our Guides to Good Practice show how the Code should be applied in real situations.

http://www.resolution.org.uk

Lexcel

Excellence in legal practice management and client care.
We are delighted to have been awarded Lexcel accreditation – the Law Society’s quality mark for excellence. This mark is only awarded to legal practices that have successfully met stringent practice management standards covering case management, office administration, financial management, risk assessment and good customer care. Our 2015 inspection gave us a ‘First Class’ rating.

Lexcel is the Law Society’s legal practice quality mark for excellence in legal practice management and excellence in client care. It provides a flexible, supportive management framework to help practices develop consistent operational efficiencies and client services, manage risk effectively, reduce costs and promote profitability.

http://www.lawsociety.org.uk/support-services/accreditation/lexcel

Charges and Expenses

If we have agreed a fixed fee for work on your case, the arrangements will be set out in the engagement letter. Provided we are not requested to do any more work than when that fixed fee was agreed, we will not make any additional charge. If you do request us to do any additional work then we will either increase our fixed fee estimate or charge at an hourly rate for the additional work involved. In the latter case we would try and give you our best estimate of the likely additional cost or, where this is not possible, we would obtain your authority to carry out work to an agreed fee limit.

In many cases it is very difficult at the outset to estimate the amount of work that will be required to conclude the matter. In such cases you will be given an estimate of anticipated costs but this should not be taken as a firm quotation or capped fee unless otherwise agreed in writing. Various factors may mean that the estimates change throughout the progress of the instruction. If your case is to be funded on an hourly rate basis, our charges will be calculated mainly by reference to the time actually spent by the solicitors and other staff in respect of any work which they do on your behalf. This will include meetings with you and perhaps others, reading and working on papers, correspondence, including emails, preparation of any detailed costs calculations, and time spent travelling away from the office when this is necessary. We may arrange for some aspects of the work to be carried out on our behalf by persons not directly employed by us. Such work will be charged to you at hourly rates not exceeding those set out below.

Routine letters are charged as 6 minute units of time and we charge for the time spent on making and taking telephone calls in 6 minute units and considering incoming letters at units of 3 minutes per page.

The current hourly rates are set out below. We will add VAT to these fees at the rate that applies when the work is done, the current rate of VAT is 20%.

Consultants over 10 years qualified – £250.00 (or by negotiation)
Directors, Consultants and Solicitors (over 4 years qualified) – £201.00
Solicitors – £177.00
Accredited Specialist Panels – £146.00
Fellows of Institute of Legal Executive, Senior Executives – £146.00
Executives – £111.00
Trainee Solicitors – £111.00
Junior Executives – £90.00

These hourly rates have to be reviewed periodically to reflect increases in overhead costs and inflation. Normally the rates are reviewed with effect from 1 September each year.  If a review is carried out before this matter has been concluded, we will inform you of any variation in the rate before it takes effect.

In addition to the time spent, we may take into account a number of factors including any need to carry out work outside our normal office hours, the complexity of the issues, the speed at which action has to be taken, any particularly specialist expertise when the case may demand. In particular, in property transactions, in the administration of estates and in matters involving a substantial financial value or benefit to a client, a charge reflecting, for example, the price of the property, the size of the estate, or the value of the financial benefit may be considered. A way of reflecting the weight to be attached to factors in the Solicitors Remuneration order apart from the time and value is an additional mark up of up to 35% on time value. In the administration of Estates, we may also add a one per cent value of the Estate. It is not always possible to indicate how these aspects may arise but on present information we would expect them to be sufficiently taken into account in the rates which we have quoted. Where a charge reflecting any value element is to be added we will explain this to you.

Additional fees

Our fees include any additional fees which occur if we are required to carry out professional searches on your behalf. You will be notified in advance of any additional fees and we will require payment from you in advance of them being incurred. These will mainly be incurred in relation to conveyancing work and will be explained to you when you are provided with an estimate of our fees. VAT is payable on additional fees.

Disbursements

Our fees do not include any disbursements which we may incur on your behalf. Disbursements that Solicitors have to pay out on behalf of clients range from Land or Probate Registry fees, court fees, experts’ fees, and so on. We have no obligation to make such payments unless you have provided us with the funds for that purpose. VAT is payable on certain expenses. We refer to such payments generally as ‘disbursements’. We will require a payment in advance from you in respect of any disbursements payable on your transactions unless otherwise agreed in writing. On occasion we may have agreed to pay a referral fee to a third party, i.e. an estate agent. Please be aware that you are not charged for this payment.